All Categories ​>​ ​Frequently asked questions ​ > ​ ​Managing payments using the Qantas Money Home Loans app

Will I be notified in the Qantas Money Home Loans app if I go into arrears?

Yes, you'll see an exclamation icon next to the home loan account on the home screen. You'll also see a banner in the home loan account screen and a message if you click on the banner.

Can I perform an international payment in the Qantas Money Home Loans app?

No, not through the Qantas Money Home Loans app. You’ll need to contact our customer support team directly via phone or by using the in-app chat function to assist you with international payments.

What security checks are in place for external payments in the Qantas Money Home Loans app?

All payments go through security checks and authentication to protect your funds from any fraudulent or unauthorised activity. Additional security checks may result in delays of up to 24 hours for ne…

Can I set up an internal transfer with a future or recurring scheduled date in the Qantas Money Home Loans app?

Yes, you can set up a recurring payment between your accounts or external accounts to arrange for immediate, scheduled (once-off) and recurring scheduled payments using the PayAnyone function. Noting…

How can I make my Qantas Money Home Loan account more secure?

Here are some helpful hints and tips on how you can make your account more secure. In the Qantas Money Home Loans app, you can turn on Face ID and apply additional security factors, such as applying…

Can I perform an internal transfer between my accounts in the Qantas Money Home Loans app?

Yes, you can perform instant internal transfers between accounts using the transfer or quick transfer function.

Can I set up PayID?

Yes, you can set up PayID. You can have up to two PayIDs linked to your offset accounts using the email address and mobile number saved against your account. If you get a new phone number, you’ll nee…

What payment methods are available in the Qantas Money Home Loans app?

Making payments on your home loan is easy with Qantas Money Home Loans. Making repayments using the Qantas Money Home Loans app You can make repayments using PayAnyone or BPAY. PayAnyone With the Pay…

Can I manage my home loan repayments in the Qantas Money Home Loans app?

Yes, using the Qantas Money Home Loans app, you can manage your home loan repayments using the following options: 1. You can set up an ongoing payment from your offset account to your home loan using…

Can I perform a telegraphic transfer in the Qantas Money Home Loans app?

No, not through the Qantas Money Home Loans app. You’ll need to contact our customer support team directly via phone or by using the in-app chat function to assist you with telegraphic transfers.

Can I send a receipt of payment in the Qantas Money Home Loans app?

At this time, formal receipt of payment that can be shared via email or SMS is not currently available in the Qantas Money Home Loans app. However, we recommend that you take a screen grab of the con…

Can I set up an external transfer with a future or recurring scheduled date using the Qantas Money Home Loans app?

Using PayAnyone within the Qantas Money Home Loans app, you can arrange for immediate, scheduled (once-off), and recurring scheduled payments.

How can I see upcoming payments out of my account in the Qantas Money Home Loans app?

Yes, you can see upcoming payments by tapping on the ‘Upcoming Payment’ tab on the account screen. Any future payments you’ve set up within the Qantas Money Home Loans app will show here. Please note…

Can I set up a periodical payment in the Qantas Money Home Loans app?

Yes, as part of your Welcome Call, our customer support team will be able to set up periodical payments if you haven’t completed this as part of your account set-up. Currently, we only allow minimum…
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