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What happens if I experience financial difficulty?

If you’re experiencing difficulty in making your loan repayments, there are resources available to help. 

Financial difficulty is often associated with an unexpected change in your circumstances or life events that can affect your finances. These changes could include job loss or reduced hours, a relationship change, a family death or major illness, or a natural disaster.  

If you have trouble keeping up with your loan repayments, you can call our funder, Bendigo and Adelaide Bank, via 1300 992 700 and talk to a member of their Mortgage Help team.

The team member you speak with will consider your personal circumstances and suggest the most suitable option for your situation. The kinds of things that they’ll consider are your income and expenses, your assets and debts, as well as what’s likely to happen in the future. They may offer any of the following options depending on your situation:

  • Pausing or reducing your payments for a set time period.
  • Extending your loan period so that you can lower your repayments and pay off your loan over a longer period.

Remember, the sooner you contact the bank’s Mortgage Help team, the more options they are likely to have to help you.

These useful resources are also available:

  • Money Smart – a federal government initiative with free tools, tips and guidance to help Australians take control of their money. It also includes information on government support and other support organisations. Visit
  • National Debt Helpline – call 1800 007 007 to speak to a financial counsellor, or visit for easy to use, step-by-step guides on how to tackle debts.

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