Frequently asked questions
About Qantas Money Home Loans
How does Qantas Money lend for a home loan?
Does Qantas Money offer introductory (honeymoon) home loan rates?
How can Qantas Money offer such low home loan rates?
Why choose a Qantas Money Home Loan?
Considering a home loan
Am I eligible for a Qantas Money Home Loan?
I'm self-employed, can I apply for a Qantas Money Home Loan?
How quickly can I get a home loan?
Can I submit an application for multiple properties?
What is a Comparison Rate?
Mortgage versus home loan - do they mean the same thing?
What are the fees associated with a Qantas Money Home Loan?
Saving for a home loan
What is equity?
How to increase borrowing power?
What does LVR mean?
What is Lenders Mortgage Insurance (LMI) and when would I need it?
How much does HECS affect borrowing power for a home loan?
What other upfront costs are involved in buying a home?
Can I use the equity in my current home as a deposit?
How much deposit do I need for a home loan?
Types of home loans & features
Is fixed or variable rate better?
What is a Key Fact Sheet?
What type of home loan is best if I’m a first home buyer?
What is a variable rate home loan?
What types of home loans does Qantas Money offer?
What is a fixed rate home loan?
I’m not sure which type of loan or features will be best for me. Do I need to know before I apply online?
How do I choose a home loan?
Principal and interest or interest only?
What is a roll-to rate?
What is a home loan interest rate?
What is an offset account and how does it work?
Applying for a home loan
What happens after I have applied?
How do I submit a joint application?
How does the application process work?
I am not an Australian resident, can I still apply for a Qantas Money Home Loan?
Can I apply for any type of Qantas Money Home Loan online?
How does full approval with Qantas Money work?
What is a Foreign Tax Form and why would I need one?
How can I check the status of my application?
How does Qantas Money assess the value of my property?
Will I always get your published interest rate?
How does making an application affect my credit score?
How long does it take for a home loan to be approved?
Does Qantas Money offer pre-approval?
Where can I get help to complete my application?
What documentation will I need to provide?
How does Qantas Money assess my household expenditure?
I’ve completed the application process. What happens next?
When will Qantas Points land in my account?
What is Stamp Duty?
How will Qantas Points be allocated for a joint application?
How does the settlement process work?
How long does it take to receive my home loan funds?
Who can act as a witness when I sign the loan documents?
After settlement do we deal with Qantas Money or Bendigo and Adelaide Bank?
Managing your home loan
How often will I receive information on my account?
Can I make changes to my loan?
How can I make repayments and redraw on my home loan?
How do I redraw on my loan?
What are the features of an offset account debit card?
Can I pay extra into my home loan each month?
How can I check what my current home loan repayments are?
How do I log in to online banking for my home loan?
How much difference does 0.5% make on a home loan?
How much can I borrow when refinancing?
How do I refinance my home loan?
How can I calculate my savings from refinancing?
Can I use equity in my loan?
What are the benefits of refinancing your home loan?
Security & Privacy
Is it safe to get a home loan online?
How can I tell which emails are genuine?
Is entering my online banking details safe?
How does Qantas Money manage data security, to protect my financial information?
What do I do if I receive a suspicious phone call?
Customer support and complaints
How long does it take for a home loan to be approved?
Because our application process is entirely online, you may be approved instantly. Our online process is designed to make the process more efficient and easier to understand. Keep in mind though, that we may need to have a Qantas Money Home Loan expert review certain aspects of your application before we can make a decision. The time it takes for us to get to your application can change depending on how many applications we’re currently receiving and the complexity of your application.
After you apply, we’ll let you know if we’re experiencing any delays. Once we pick up your application for assessment and we start working towards approval, things will move quickly. Remember, if you’re prepared and can respond quickly to requests from our team, your application will be fully assessed sooner.
Once you’ve completed the application process (and real-time assessment), you will be notified if you are approved, declined, or if we need more information.
If you're approved, you will receive an email from us with next steps, along with your home loan contract. This will include a settlement pack which will outline further steps such as getting an ID check.
What may delay my home loan approval?
If we need more information. Choosing manual financial validation instead of securely linking your accounts, submitting an incomplete application, or providing inaccurate estimates of your income, expenses and debts may require manual work for you and our team. These slow down the process significantly.
We receive large volumes of applications during specific periods. During these times, it can take more time to assess and approve your home loan application. While we’ll always do our best to keep up with demand, if wait times are a little longer, we’ll be sure to notify you.
If your application is time-sensitive or if there is a deadline you’re trying to meet, please speak with our team to get an understanding of our current turnaround times. You can give us a call on 1300 992 700.
What happens if my application needs to be reviewed by a Credit Assessor?
If we need more information, we’ll refer your application to one of our Qantas Money Home Loan experts. They’ll help to finalise the assessment of your application. It may be that they only need one or two documents, such as updated payslips or a bank account statement. If your situation is more complex however, they might ask you to provide more detail. If you’ve chosen to validate your financials manually, they’ll typically need to request more information from you and it will take longer to assess your application.
If you’re proactive in responding to requests for more information, your application can still be completed quite quickly.
Are you ready to apply for a home loan that comes with a holiday every year? Start the application process for your Qantas Money Home Loan here.