All Categories ​>​ ​Frequently asked questions ​ > ​ ​Accessing offset account and debit cards using the app

How do I change my PIN in the Qantas Money Home Loans app?

To change your Personalised Identification Number (PIN) on your Qantas Money Home Loans Debit Card tap on the ‘Card’ button on the account screen and then tap on the ‘Change PIN’ button, where you’ll…

How can I access my card information and options in the Qantas Money Home Loans app?

You can view a card linked to a specific account by navigating to that account and selecting the ‘Card menu’ option. If you want to view all your cards at once, you can do this by going to More -> Ca…

Can I restrict my card from being used overseas?

Yes. Tap on the ‘Card’ button on the account screen and then tap on the ‘Card controls’ button. Here you can limit your online and in-store purchases to Australia only.

Can I open an additional offset account with the Qantas Money Home Loans app?

Yes, you can open additional offset facilities (up to a maximum of 6 offset accounts). However, at this stage, you can not open additional accounts via the Qantas Money Home Loans app. You will need…

Can I set up my digital wallet within the Qantas Money Home Loans app?

This feature is not currently available but is coming soon. Once the feature is available, you can follow the prompt from the ‘Set up Apple/Google Pay’ button on the card screen. Alternatively, you c…

How do I report a lost/stolen/damaged card in the Qantas Money Home Loans app?

Tap on the ‘Card’ button on the account screen and then tap on the ‘Cancel or replace card’ tile. Choose the option that is relevant to you and follow the prompts.

What happens to my offset account if my Qantas Money Home Loan does not settle?

If your home loan does not proceed to settlement, we will arrange for the closure of your offset account. If you have funds in your account, our customer support team will contact you to arrange the…

Can I access my offset account with the Qantas Money Home Loans app prior to my loan settling?

Yes, you will be able to access and start transacting on your offset account(s) before your Qantas Money Home Loan settles via the Qantas Money Home Loans app.

How do I activate my Qantas Money Home Loans Debit Card using the Qantas Money Home Loans app?

Once you receive your physical Qantas Money Home Loans Debit Card, you will need to activate your card in the Qantas Money Home Loans app. To do this: 1. Tap on the ‘Card’ button on the account scree…
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