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Qantas Pay

How do I use Qantas Pay

Qantas Pay is the card that earns you points on your own money, at home and overseas.¹

Watch below to find out how to make the most of Qantas Pay.

At homeOverseas

See how it works. It’s easy.

QPay how it works

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Qantas Pay is available to Qantas Frequent Flyer members aged 16 and over. Simply have your membership and ID details ready to get started.

Not a Qantas Frequent Flyer member?

Join now for free and save $99.50

QPay how it works app

Get the app

After signing up for Qantas Pay, you can start adding money to your account via the Qantas Pay app straight away.
Add your Qantas Pay card to your Apple Pay or Google Pay Wallet instantly to start spending.
And, when your physical card arrives (within 5 to 7 business days), simply activate it and you’re all set.

QPay QR code

QPay how it works 3 - add

Add money

Easily add money to your card in up to 11 currencies using the Qantas Pay app or website with:

An Australian debit card
Apple Pay¹⁶or Google Pay¹⁷
Bank transfer
BPay

QPay how it works use

Use Qantas Pay

With your Qantas Pay card, you can:

Make safe purchases anywhere Mastercard is accepted worldwide²
Withdraw cash at ATMs globally⁶
Earn bonus points when flying or shopping with Qantas¹⁴
Exchange money between the 11 different currencies added on your card⁴
Take advantage of weekly bonus point offers¹⁵
Transfer money out to your Australian bank account
Instantly send money to anyone who has a Qantas Pay card

QPay how it works - manage

Manage your card

With the Qantas Pay app, you can:

Add, send and exchange money
Track your purchases
View your balances in all currencies
Change your card PIN
Lock and unlock your card
Change the default currency (for adding money directly from your bank account or BPAY)
Take advantage of exclusive weekly bonus offers

We're here every step of the way

No problem. Your card can automatically use other currencies you have loaded and convert them at the applicable exchange rate. You'll always have access to your money.

Always choose 'CREDIT' when using your Qantas Pay card.

Help and support

Important Information

You must be a Qantas Frequent Flyer member to earn points. A joining fee may apply. Membership and points are subject to the Qantas Frequent Flyer program terms and conditions.

Qantas Pay is issued by EML Payment Solutions Limited ('EML') ABN 30 131 436 532, AFSL 404131. Consider the Product Disclosure Statement (PDS), Financial Services Guide (FSG) and Target Market Determination (TMD). Conditions apply.

Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

Qantas Pay is a prepaid Mastercard® payment facility (previously known as Qantas Travel Money built into the back of the Qantas Frequent Flyer Membership Card.) Qantas Travel Money is no longer available for sale. To be eligible to receive the Qantas Pay card, you must be an Australian resident Qantas Frequent Flyer member 16 years of age or older. EML Payment Solutions Limited ('EML') ABN 30 131 436 532, AFSL 404131 (the Issuer) issues Qantas Pay under arrangements between it, Qantas Airways Limited (AFS representative number 261363) and Mastercard Prepaid Management Services Australia Pty Ltd (AFSL 386837) (a Mastercard business). Mastercard Prepaid Management Services Australia Pty Ltd distributes Qantas Pay (together with Qantas which is an authorised representative of Mastercard Prepaid Management Services Australia Pty Ltd for the purposes of providing general financial product advice with respect to Qantas Pay).

Mastercard Prepaid Management Services Australia Pty Ltd and Qantas earn foreign exchange revenue from Qantas Pay transactions. Mastercard Prepaid Management Services Australia Pty Ltd receives a processing fee from domestic Qantas Pay "point of sale" transactions. Qantas receives revenue generated by Qantas Pay transactions based on interchange fees paid to the Issuer, deposits held by the Issuer, cardholder fee and certain rebates and incentives from Mastercard Asia Pacific/Pte Ltd.

This information is not personal advice and has been prepared without taking into account your objectives, financial situation or needs and you should consider the appropriateness of the Qantas Pay facility having regard to those matters. A Product Disclosure Statement (PDS) in respect of Qantas Pay is available here. A person should obtain and consider the PDS before making any decisions about whether to acquire or continue to hold the prepaid facility. Consider Target Market Determination (TMD) and Financial Services Guide (FSG) available here.

Membership and the earning and redemption of Qantas Points are subject to the Qantas Frequent Flyer Terms and Conditions. Eligible purchases exclude, but are not limited to, money orders, traveller’s cheques, gambling chips or purchasing foreign currencies in cash. You do not earn Qantas Points when loading Australia Dollar funds to your facility, transferring funds from foreign currency to another currency balance or another member’s facility or when withdrawing funds from ATMs or cashing out your facility balance. Purchases that are reversed, refunded or charged-back are also ineligible for Qantas Points earn, in addition to fees incurred. As of 15 April 2025, you will earn 1 Qantas Point per AU$1 equivalent loaded directly in foreign currency and when exchanging Australian Dollars to foreign currency. The earn rate of 1.5 Qantas Points per AU$1 on foreign currency spend will remain until 23:59 (AEST) 30 June 2025, with the revised earn rate of 1 Qantas Point per AU$1 effective as of 00:01 (AEST) 1 July 2025. You will earn 1 Qantas Point for every AU$4 spent in Australian dollars. Qantas Points are calculated using the Qantas Pay Daily Rate as defined in the PDS, and may vary daily. Points will be awarded monthly based on your statement period, please allow up to 30 days for points to be credited to your account.
Qantas Pay is unable to be used for purchases related to gambling or adult entertainment. Currently Qantas Pay cannot be used in the following countries and geographical regions due to sanctions that are currently in place: Crimea, Iran, North Korea, Sudan, Syria, Donetsk and Luhansk. If you attempt to withdraw cash from an ATM or use your Card at merchants in any of these countries and geographical regions, your request will be declined. Additionally, all Mastercard cards will not work at Russian merchants or ATMs. In addition, ATMs or POS terminals may not be owned or operated by the Issuer or Mastercard Prepaid Management Services Australia Pty Ltd (MPMS) and the Issuer and MPMS are not responsible for ensuring that merchants will accept the Qantas Pay card. For example, the Issuer and MPMS cannot control when an ATM or POS terminal is due for maintenance or is faulty or if a merchant chooses not to accept the Qantas Pay card. In such cases, your Qantas Pay card may not function properly or may be declined. For more information, please see the PDS.
Exchange rates for initial loads and subsequent reloads made using Bank Transfer, BPAY or Instant Load via qantasmoney.com/qantas-pay will be set at the prevailing exchange rate set out at qantasmoney.com/qantas-pay at the time you request the load provided the transaction is settled within four hours. Different exchange rates apply for loads initiated directly via Bank Transfer or BPAY using your Unique Payment Details (i.e. not via qantasmoney.com/qantas-pay). If you initiate a load or reload via Bank Transfer or BPAY using your Unique Payment Details, the exchange rate applied will be the prevailing exchange rate at the time the funds are received into your facility. For more information on how exchange rates are set and applied, please see the PDS.
The currencies supported are detailed on the currencies page here or in the PDS.
A foreign exchange rate will apply to foreign exchange transactions in accordance with clause 7 of Part B of the Qantas Pay PDS which can be found here.
Some ATM operators may charge a withdrawal fee. In addition, for example, if withdrawing a foreign currency value that is not held in your account, a relevant foreign exchange rate may be applied in accordance with Clause 7 of Part B of the Qantas Pay PDS which can be found here.
Further information relating to Zero Liability card protection can be found at the Mastercard website.
Terms and conditions apply. Visit mastercard.com.au for details.
Individual merchants may charge fees for card transactions using Mastercard systems.
Limited time offer from 16 April 2025 - 28 April 2025 free instant load with the removal of the 0.5% Debit Card Load fee. A fee of 0.5% of the total load amount applies per transaction. You may be charged other fees by third parties in relation to Debit Load transactions (for example, fees charged by your financial institution).
Maximum cash you can withdraw over the counter at a financial institution in any 24 hour period. Some financial institutions may set their own withdrawal limits which may be lower than this limit.
The Qantas Money app and Qantas Pay app are owned and operated by Qantas and supported on iOS13+ and Android 6+.
The Qantas Pay app works with eligible Qantas Pay cards on compatible iOS and Android devices. The Qantas Travel Money card (built into the back of the Qantas Frequent Flyer Membership Card) is not eligible for the Qantas Pay app. To use the Qantas Pay app, Qantas Pay customers must hold the standalone card, issued from 21 May 2024. Existing Qantas Travel Money cardholders can upgrade to a Qantas Pay card for use with the Qantas Pay app or via the website.
Earn a total of 1.25 Qantas Points per AU$1 spent on eligible Qantas purchases; calculated as 1 Qantas Point for every AU$4 spent in Australian dollars plus 1 additional Qantas Point for every AU$1. Eligible spend includes flights booked directly through qantas.com, purchases of Qantas Club membership, Qantas Wine, and Qantas Marketplace products. Purchases excluded from Qantas Spend are specified in the Qantas Pay PDS which can be found here.
Earn bonus Qantas Points through personalised Card Offers available in the Qantas Pay app. To be eligible for these offers, you must use your Qantas Pay card to make a qualifying purchase directly with the participating merchant, in accordance with the offer’s terms and conditions. Please allow up to 30 days for Qantas Points to be credited to your account. Additional information is also available in the Qantas Pay PDS, available here.
Apple Pay works with eligible Qantas Pay cards on compatible iPhone, iPad, Apple Watch, and Mac models. See support.apple.com/en-au/km207105 for a full list of compatible devices. The Qantas Travel Money card (built into the back of the Qantas Frequent Flyer Membership Card) is not eligible for Apple Pay. To use Apple Pay, Qantas Pay customers must hold the standalone card, issued from 21 May 2024. Existing Qantas Travel Money cardholders can upgrade to a Qantas Pay card for use with Apple Pay via the app or website. You can use Apple Pay in stores wherever contactless payments are accepted. You can also use Apple Pay to make purchases with apps or on websites in Safari where Apple Pay is available as a payment option. By adding an eligible Qantas Pay card to Apple Pay on your supported device you are agreeing to the Qantas Pay Apple Pay Terms and Conditions. Apple and Apple Pay are trademarks of Apple Inc.
Google Pay is a facility provided by Google LLC and is subject to Google Pay Terms of Service. Google Pay works with eligible Qantas Pay cards on supported devices. See pay.google.com/intl/en_au/about/ for more information on supported devices. The Qantas Travel Money card (built into the back of the Qantas Frequent Flyer Membership Card) is not eligible for Google Pay. To use Google Pay, Qantas Pay customers must hold the standalone card, issued from 21 May 2024. Existing Qantas Travel Money cardholders can upgrade to a Qantas Pay card for use with Google Pay via the app or website. You can use Google Pay to authorise and process transactions by using the relevant supported device in place of your eligible Qantas Pay card at a contactless payment terminal. By adding an eligible Qantas Pay card to Google Pay on your supported device you are agreeing to the Qantas Pay Google Pay Terms and Conditions. Google, Android, Google Pay and Google Wallet are trademarks of Google LLC.
Qantas Points and Status Credits (where applicable) are earned on Eligible Flights with a Qantas or applicable oneworld® Member Airline or Airline Partner flight number on your ticket. Qantas Points and Status Credits may not be earned on some fare types and booking classes. For full details see the Qantas Frequent Flyer program Terms and Conditions and Airline Earning Tables.
The redemption of Qantas Points for Rewards is subject to the Qantas Frequent Flyer Terms and Conditions, Qantas Marketplace Terms and Conditions, voucher Terms and Conditions and any other terms and conditions disclosed at the time of redemption. Delivery charges may apply on Qantas Marketplace orders. Visit Qantas Marketplace for details.
Qantas may withdraw or extend these offers at any time. Liquor Act 2007 (NSW): No alcohol can be sold or supplied to anyone under 18. It’s against the law. Licence Number: NSW LIQP770016736, NT IRL0201, SA 57900154. Qantas Wine is operated by Qantas Frequent Flyer Operations Pty Limited ABN 22 132 484 210. For more Terms and Conditions, please click here.