Help and Support

Frequently asked questions

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Qantas Money Home Loans

Why choose a Qantas Money Home Loan? Am I eligible for a Qantas Money Home Loan? How does the application process work?
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Qantas Money Credit Cards

How do I activate my card? Why choose a Qantas Money credit card? What if I'm finding it hard to meet my Qantas Money Credit Card repayments?
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Qantas Pay

How do I activate my Qantas Pay card? How do I change my Qantas Pay PIN? Which currencies are available on Qantas Pay
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Card Offers

Can I link an additional card to Card Offers? Can I use any credit card that I have added to my Qantas Money App for Card offers? How do I follow up on missing points from Card Offers?
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Qantas Money App

Why use the Qantas Money Credit Cards app? Can I transfer money using the app? How do I view my Qantas Points balance?
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Get in touch

We’ll get back to you as soon as possible

Would you like to speak to us?

For immediate help or to report fraud, disputes and lost or stolen cards, please call us 24 hours, 7 days a week.

In Australia

1300 992 700
1300 992 700

Overseas

+61 2 8222 2569
+61 2 8222 2569
(Carrier charges may apply)

Find out more about accessibility support available for Qantas Money credit card and Qantas Pay.