Help and Support

Frequently asked questions

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Qantas Money Home Loans

Why choose a Qantas Money Home Loan? Am I eligible for a Qantas Money Home Loan? How does the application process work?
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Qantas Premier Credit Cards

How do I activate my card? Why choose a Qantas Premier credit card? Will I continue to enjoy the features and benefits of my Qantas 
Premier credit card, including points earn, when I use it for payment with Apple Pay?
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Qantas Pay

How do I activate my Qantas Pay card? How do I change my Qantas Pay PIN? Which currencies are available on Qantas Pay
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Card Offers

Can I link an additional card to Card Offers? Can I use any credit card that I have added to my Qantas Money App for Card offers? How do I follow up on missing points from Card Offers?
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Qantas Money App

Why use the Qantas Money app? Can I transfer money using the app? How do I view my Qantas Points balance?
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Send us a message

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Need to speak to us now?

For immediate help or to report fraud, disputes and lost or stolen cards, please call us 24 hours, 7 days a week.

Find out more about accessibility support available for Qantas Premier credit card and Qantas Pay.

In Australia

1300 992 700
1300 992 700

Overseas

+61 2 8222 2569
+61 2 8222 2569
(Carrier charges may apply)